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By: Liam Noble
BOSTON, MA – In early May, a supermajority of the 70 Blank Street Coffee employees in the Boston area filed for voluntary recognition from management as members of the New England Joint Board (NEJB). Their motivating factors were a desire for better wages, better schedule accommodations, better training, safety protections, and adherence to just cause discipline.
Blank Street workers operate the shops in shifts of two to three baristas, one on the machine and one on the point-of-sale. The myriad of tasks to keep the store running (opening, cleaning, customer service, heating the food, tracking down the perennially absent manager, etc) fall to the couple of baristas. This fits neatly into that holy scripture of neoliberalism: workers do as many simultaneous jobs as possible for as little pay as warranted, for as little pay as possible.
Besides wages accounting for the sheer amount of labor done, employee safety is the biggest common reason given for organizing.
One worker, who wishes to remain anonymous, told Working Mass that their location had a broken A/C that caused the shop to heat up to 90 degrees. While the employees labored behind the counter in brutal heat, management was vague and uncommunicative about repairs. No one seemed to care. The owners were simply unwilling to invest in keeping their employees safe, viewing quitting for burnout as merely normal employee turnover.
Coffee from Big Tech
To some extent, it’s no wonder the business model has led to both paltry pay and safety concerns. Blank Street was founded by two tech guys in Brooklyn who, after a couple failed schemes to attract the largesse of venture capitalists, aimed to automate the cafe experience into a push-button assembly line. This model has been used to justify slimming down staffing, minimalist accommodations, and a small floor space. This is not a social site. Blank Street is geared towards getting customers in, then back out again. Time is money, and quicker turnaround equals more money.
Blank Street is a company subsidized by big-name finance: Tiger Global, among others. Blank Street has money to burn in its quest to corner the market (seven locations in Boston, and thirty-six in NYC). Blank Street attracted $113.8M in funding from venture capitalists that pushed for rapid expansion across the East Coast and United Kingdom, rewarding the business model for harming workers’ livelihoods and access to healthy workplace conditions.
Meanwhile, the boss remains difficult to access let alone march on with demands: there are only three managers between seven locations.
Working for the Man, Working for the Machine
Blank Street is not so much focused around the process of coffee-making as around a single, finicky, over-engineered, touch-screen, all-in-one espresso robot that’s very expensive and prone to faults: the Eversys espresso machine. When the machine breaks down, everything stops. If the Wi-Fi goes down, espresso can’t be made. Cries for help on how to repair the Eversys, by both managers and baristas, are frequent posts on Reddit coffeeshop forums. Everybody tries to avoid the costly technician, who inevitably comes swaggering in with a heavy toolkit and a big invoice. In one Reddit post, a user begged for solutions for their machine needing to be torn-down and cleaned after every other use. The fix: change the time/date on the machine’s clock to before 2024. A y2k style bug in deficient software turned out to be the culprit.
Our anonymous employee had this to say about the Eversys, following a thoughtful pause: “Could be better. It tries to clean itself every ten minutes and we have no control over that. It interrupts training and makes everything more difficult. There’s a problem where sometimes the steam wand won’t shut off, and it’s dangerous to team members and customers.” Most forbodingly, they reported:
The machine has burned people before.
Software issues plague the machine. Nobody in the store is qualified to fix the Eversys; the manager has to call the local service organization. But remember – since the managers are on-call, workers must play a game of telephone tag to reach one of the only three managers in the Boston area to access critical equipment that are needed to do their jobs. Even with preventative maintenance, the machines start breaking down about a year into use (exactly as you’d want from a machine with a $20k price sticker).
That’s a recipe for employee frustration— especially when it’s just a couple of you in a cramped and hot shop trying to tell the teeth-gnashing, convenience-addicted customers that your espresso machine that’s somehow also an iPad is broken, but at least you can still do matcha.
Coffee with Dignity
I popped down to the Harvard Square Blank Street in May and there was a line out the door. Five minutes later, I had a cappuccino in my hand. The business is built for speed, workers go fast. Everything is like clockwork. Just like any other “fast-café,” but faster. I wondered how the baristas had time for any of the other responsibilities management saddled them with, that they weren’t being compensated for. The speed of the workers, and the rhythms they followed, reminded me of working retail during a holiday rush. Everything turns into a well rehearsed blur of muscle memory. Brains tick with the rhythm of the machine, and all behind the counter are a harmonious One— except the customer who remains a precarious Other.
In contrast to management and its machine, the workers expressed that their motivating goal is being able to look out for each other.
There’s a strong sense of pride and security that comes with belonging to a good union shop. For baristas, that entails needed benefits— Boston is an expensive city, and the cost of living keeps rising. Housing alone is 119% higher than the US average. While tenant unions fight against rent, workers fight for better pay to battle the crushing weight euphemistically called the “cost of living.” And the workers in Boston are not alone, as Blank Street Coffee workers ratified their contract earlier this year after beginning a campaign in 2023.
Emma Delaney and others at the NEJB are helping the baristas in Boston to win.
Emma Delaney, an NEJB organizer for the Blank Street unionization campaign, is proud of the history of barista organizing. Emma was employed at Pavement Coffee, and helped lead the initial unionization effort in 2021. Pavement was the first coffee shop contract won in New England, followed by 1369, Blue Bottle, Diesel, Bloc and Forge. Now, the NEJB helping workers across the city accomplish the same in their own workplaces.
Now the union is confident, and preparing for negotiations that will follow member ratification. “We want the vote to speak for itself,” Delaney said.
Our anonymous Blank Street worker was cheerful about the prospects of belonging to a union shop.
We’re all pretty excited. We’re going forward feeling positive and want to keep spreading the word. We have a great team, and just want a safe work environment. We’re going to be able to look out for each other, now.
Liam Noble is a writer, photographer, and a member of Boston DSA. Find his substack here: liamnoble.substack.com
The post Baristas Versus the Machine: Boston Workers of Blank Street Coffee File for a Union appeared first on Working Mass.
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